MEMBERSHIP rollovers, renewals, & holds:
CREDIT/BUNDLE balance ROLLOVER TO MEMBERSHIP:
ANY PREEXISTING BUNDLES WILL BE HONORED FROM PREVIOUS AGREEMENT. That said, ALL available credits/bundles can be applied as a credit towards a Membership purchase. Available credits/bundles can be transferred to apply to 1) Credit towards Total Amount OR 2) Lower the monthly Membership rate. Reach out to nolan@nolanslongsnapping.com so he can help you with transferring to a Membership!
AUTOMATIC RENEWAL:
All Monthly Session Based Membership plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew each month at the same payment terms and billing date established at time of enrollment. All prepaid plans (6 month blocks) are paid upfront. Any changes to plan, or cancellation must be received 30 days in advance of next billing cycle or plan expiration date. It is the athletes responsibility to monitor membership expiration and renewal dates.
MEMBERSHIP CANCELLATION:
Month-to-Month plans and memberships can be canceled at any time, however all cancellation requests must be given to Nolan’s Long Snapping via email to nolan@nolanslongsnapping.com and received thirty (30) days prior to your credit/debit card processing date. All plans and monthly memberships require a minimum of 30 days written email notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to attend lessons. It is your responsibility to provide written email notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card. All monthly recurring term plans of 6 months require 30 days written email notification prior to your next bill date.
MEMBERSHIP UPGRADES AND DOWNGRADES:
All members are welcome to upgrade or downgrade their membership plans or packages without penalty. Memberships can be upgraded at the start of the next billing cycle. However if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle they will be charged at their full membership rate.
If a member wishes to downgrade their membership to a lower session based plan they must wait until their next monthly bill date for the new plan to be effective. Please note, changes cannot be made retroactively.
MEMBERSHIP HOLDS AND ACCOUNT FREEZES:
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Clients may not attend lessons or Nolan’s Long Snapping Camps during account freeze. Notice of freeze must be given to Nolan’s Long Snapping via email to nolan@nolanslongsnapping.com prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period. All membership clients will have memberships extended by the number of frozen months. Holds longer than ninety (90) days may be issued for athletes who sustained injury that require a stop of physical activities. If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
MEMBERSHIP LAPSES AND MEMBERSHIP REACTIVATION:
If you choose to cancel your membership at any time and return at a later date you will be subject to any rate increases at the time of enrollment.
REFUNDS:
Nolan’s Long Snapping will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to nolan@nolanslongsnapping.com. Please do not send cancellation messages to any other communication mediums such as text, group chats, social media, etc…
Nolan’s Long Snapping does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.
CLASS ATTENDANCE POLICIES:
CLASS ENROLLMENT AND CANCELLATION POLICY:
All athletes are required to pre-enroll in classes to secure a spot in their desired class time. If you have pre-enrolled in a class and can no longer attend, you will be required to cancel your enrollment 2 hours prior to the class start time to allow for another athlete on the waitlist to attend the class. If you are on the waitlist you will need to wait until a spot opens to attend the class. The system will notify you directly if space becomes available.
Enrollment Cancellation:
All athletes can cancel their enrollment free of charge no later than 2 hours prior to class start. After that time, a fee of $10 will be charged if you are on a recurring monthly plan or pre-paid package. Please be sure to cancel in a timely manner to allow members on the waitlist to attend and to avoid any cancellation fees. This is particularly important for the Small Groups, Semi-Privates, and Solos as those are limited in class size and often have a waitlist.